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CEO of SecurePlay discusses (NCSoft) account security

CEO of SecurePlay discusses account security – Massively

EXCERPT:
"Let’s take a look at the other side of the equation. In your opinion, what measures should be in place at any company to help ensure the safety of their customers’ accounts?

Each customer account represents hundreds of dollars of value to the customer AND to the developer. If you recognize that, you are going to take account security seriously. It often seems like game companies design their account & security systems sometime during Beta testing. These are the core of your business model and should be part of the game design, implementation, and testing from Day One.

The resource challenge with gold farmers, gold frauders, and cheaters is that the resources the bad guys have to beat you far exceed your internal security resources. After all, from a game company perspective, gold farming is only a matter of customer service…perhaps a cost of a couple of junior staff. From the gold farmer’s perspective, there are conceivably millions of dollars at stake.

The best way to "win" is to design as many security problems "out" as early as possible"

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